Business Transformation Analyst

Overview

In this role, you will support UK Change and Transformation to drive improvements across underwriting, claims and related functions. You’ll blend business analysis, data insight and AI-enabled tooling to identify opportunities, design solutions, and deliver measurable outcomes. You will collaborate with business and technology teams to modernise operations and strengthen resilience. This is a chance to shape transformation initiatives in a dynamic insurance environment and work with cross-functional stakeholders. You will work from the London office and contribute to Sompo’s strategic goals through evidence-based change.

Pay / Benefits

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Responsibilities

• Analyse end-to-end processes, operating models, and customer journeys to identify inefficiencies and opportunities
• Propose innovative solutions and challenge current ways of working
• Translate complex problems into actionable recommendations and apply systems thinking
• Use data to uncover trends, risks and opportunities; develop dashboards and KPIs with Power BI/Tableau
• Collaborate with data teams to define metrics and performance indicators
• Leverage AI tools and emerging tech to improve analysis, delivery, and decision-making
• Support transformation delivery from idea to implementation, including business case development and benefit tracking
• Monitor industry trends in London Market and Commercial Insurance to inform initiatives

Key requirements

• 5–7 years of experience as a Business Analyst, preferably in insurance or related sectors
• Experience with Power BI, Tableau, SQL or similar tools
• Strong analytical and critical thinking capabilities
• Experience with collaboration and productivity tools for workshops and team delivery (MIRO, SharePoint)
• Understanding of process modelling and business architecture concepts
• Exposure to AI-enabled practices and modern digital tooling
• Experience supporting UAT, business readiness, and implementation activities
• Ability to communicate complex concepts to technical and non-technical audiences

• Curious and inquisitive
• Proactive and self-motivated
• Comfortable challenging the status quo
• Power BI
• Tableau
• SQL

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