Head of HR Services, HR Systems and Workforce Information

Overview

Experienced HR leader sought to steer a diverse HR Services portfolio, including payroll, temporary staffing, HR systems and Workforce Information. You will partner with external payroll providers and oversee system-driven reporting to support planning and decision-making. Your leadership will drive service improvement, governance, and successful NHS People Portal transformation. This role combines people leadership with change and technology to deliver trusted workforce information and compliant, high-quality payroll and HR services.

Responsibilities

• Lead and develop the HR Services function, ensuring accurate payroll preparation, liaison with external provider, temporary staffing, and first-line HR support
• Oversee HR Systems implementation and development (including ESR and e-Rostering) to maximise benefits and data quality
• Lead Workforce Information to enable real-time, trusted workforce data for planning and compliance
• Support the Trust’s transition to NHS PeoplePortal and manage sustainable change
• Cultivate a culture where teams feel valued and encouraged to improve
• Collaborate across HR and the wider Trust to deliver the Trust People strategy and NHS People plan priorities

Key requirements

• Extensive experience of leading and managing payroll services, including outsourced payroll provision, payroll governance, complex pay issues and service improvement
• Extensive experience of implementing ESR & e-Rostering systems
• Extensive experience of managing HR teams in a healthcare environment
• Experience of workforce/roster planning and HR change/transformation projects
• Experience of working within a project and change management environment
• Experience of Risk Management and stakeholder/supplier relationship management

• Ability to establish collaborative working relationships with stakeholders
• Ability to discuss and explain technical issues to non-technical staff
• Ability to engage and influence at senior level
• In depth knowledge of e-rostering & ESR systems
• Knowledge of payroll governance, statutory requirements and complex payroll issues
• Practical project management methodologies

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