IT Service Transition Manager

Overview

In this role you drive the transition of technology services from project delivery into live operations, ensuring governance and service excellence. You will collaborate across technology, business and supplier teams to align initiatives with business goals and deliver lasting value. You shape how service design and transition evolve, using agile methods to improve operational processes. A meaningful hook is the opportunity to influence global infrastructure delivery and cross-functional collaboration in a renowned studio setting.

Pay / Benefits

• private medical insurance for you and family
• life assurance
• personal travel insurance
• wellbeing support (virtual GP, mental health, lifestyle coaching)
• discount programmes for retailers
• subsidised catering and social events on London campus

Responsibilities

• Lead the successful transition of technology services from project delivery into live operations
• Influence prioritisation, governance and delivery of infrastructure projects across a global organisation
• Drive continuous improvement in service design, transition and operational processes
• Collaborate with technology, business and supplier stakeholders to deliver meaningful outcomes
• Help shape IT Service Delivery through agile practices and best-practice service management

Key requirements

• Extensive experience managing infrastructure projects, service transition activities or project governance functions
• Strong knowledge of ITIL and IT Service Management best practices, particularly Service Design and Service Transition
• Proven experience overseeing multiple initiatives and aligning delivery with strategic business objectives
• Excellent stakeholder management skills with ability to build trusted relationships across teams and suppliers
• Strong analytical and problem-solving capabilities with experience identifying and mitigating delivery risks
• Effective communication and reporting skills with confidence presenting to senior stakeholders
• Proactive mindset with ability to drive change and champion continuous improvement

• Stakeholder management
• Communication
• Collaboration
• ITIL
• ITSM
• Service Design

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