- Designing end-to-end experiences from early discovery and problem framing through to detailed interaction design and delivery
- Working across complex, high-dependency domains, shaping how customers navigate tasks such as managing roles, permissions, and business operations
- Translating complex business processes and rules into clear, structured user flows, information architectures, and intuitive interaction patterns
- Bringing systemic thinking into everyday design work and exploring unintended consequences to ensure seamless experience
- Actively using and shaping AI-assisted design workflows to accelerate exploration, improve quality, and push how design is done
- Using research, insight, and data to iterate and refine designs, balancing customer needs with business and regulatory constraints
- Championing accessibility, inclusion, and high-quality craft, ensuring experiences are usable, reliable, and built to a high standard
- Collaborating closely with product, engineering, data, and research to define problems, explore solutions, and deliver high-quality outcomes
- Creating low- to high-fidelity designs and prototypes that communicate intent clearly and are ready for build
- Applying and evolving design systems and patterns, ensuring consistency while adapting to complex use cases
- Continuously raising the bar for clarity, simplicity, and design quality through evidenced examples
Benefits
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.
Strong capability to work within complex domains, translating ambiguity into clear, structured customer journeys, information architectures, and interaction modelsProactive in using AI-assisted tools and workflows to improve design quality, speed, and exploration – and actively pushing beyond current ways of workingA strong systems-thinking mindset, with the ability to bring clarity to complex problems and communicate them effectively to othersExperience in solving visual design challenges and deliver experience-led brand digital journeysDemonstrable experience within Visual DesignAbility to hold a high bar for quality and craft, knowing what good looks like and consistently raising standards across your workComfortable working in a cross-functional environment, collaborating closely with product, engineering, and research to deliver outcomesDemonstrable experience designing end-to-end product experiences, from early discovery and problem framing through to detailed interaction design and deliveryClear understanding of web standards, accessibility, and inclusive design, and why this matters in products customers rely on dailyStrong Visual Design and UX craft – you can move seamlessly from structure and flow into high-quality interface design that feels considered and coherent. You’ll do this by creating visually and engaging with customers and stakeholders through storytellingExperience working across the full design lifecycle, using research, data, and iteration to shape and refine solutionsTons of energy and enthusiasm to bring visual design to where it’s neededExperience designing within business or commercial banking/financial services/fintechExperience in actively contributing to design systems, particularly where complexity and scalability are keyExperience facilitating discovery, alignment, or modelling workshops to bring clarity to ambiguous problem spacesMentoring or supporting others in developing systems thinking, interaction design, or design qualityAbility to work at multiple levels of abstraction, from high-level system thinking through to detailed interaction design
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