Main area Nursing/ Social Care Grade NHS AfC: Band 8a Contract Permanent: Monday-Friday 9-5pm Hours Full time – 37.5 hours per week (Happy to discuss flexible working) Job ref 437-8189575
Employer Greater Manchester Mental Health NHS Foundation Trust Employer type NHS Site To be agreed on appointment Town Manchester Salary £57,528 – £64,750 per annum pro rata Salary period Yearly Closing 05/10/2026 23:59
Operational Manager
NHS AfC: Band 8a
Job overview
This is an exciting opportunity to join our recently formed group of early interventions services across the GM area.
Our services currently support service users from the age of 14 up to 65 years of age, and cover Wigan, Bolton, Salford, Trafford and North/Central and South Manchester.
This is an exciting opportunity for someone wishing to step into a more senior operational role, and to gain experience during a positive time of change and development for our services.
As part of this role you will have access to regular support and supervision to guide you through this experience and you will have the opportunity to bring new ideas and innovations to our new network of services.
Although we envisage that the hours of this role will be within a monday to friday working week, we are happy to discuss options for flexible working.
The post holder will work closely with the clinical services manager, operational managers, and the quality and safety lead for the services on a day to day basis and take responsibility for a group of services within the current portfolio along with the other operational manager.
The identified group of services will be North Manchester EIT, Central Manchester EIT, South Manchester EI and citywide services. This will be based between chorlton house and central park, however this may be subject to change dependant on service need, and the post holder will be expected to provide operational cover to all of the EI EDIT services as required.
Main duties of the job
The Operational Manager will be responsible for the operational and financial management of identified defined service areas, which may include wards, teams and work streams within the specialist service network. He/she will be visible and accessible to staff and service users acting as a role model and champion for recovery and change.
The Operational Manager will ensure that care of the highest standard is delivered and maintained within their identified areas. This will be achieved through the setting and monitoring of key performance standards and ensure the development of the workforce.
The Operational Manager will work closely and collaboratively alongside clinical partners in the service.
The post holder will ensure all interventions and care is delivered and maintained with the needs of patients/service users being central to service provision and development.
The post holder will deputise for the Clinical Manager / Service Manager and cover in their absence, reporting through to the Head of Operations. where required.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users
Detailed job description and main responsibilities
Please see attached job description and person specification
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Person specification
Qualifications
- Recognised qualification ie RMN, social worker
- Evidence of ongoing professional development including delivery of therapeutic interventions.
Qualifications
- Evidence of post registration or further professional development in the relevant field.
- A leadership and management qualification
Knowledge & Experience
- Experience of working with service users in the health and social care field and in patient, community, substance misuse or criminal justice setting.
- Knowledge and training in delivery of psychological therapy
Knowledge & Experience
- Experience of leading on, implementing and monitoring a service development/change initiative
- Experience of actively working as part of a MDT in order to achieve shared goal
- Experience of managing staff performance and disciplinary issues efficiently.
- Experience of maintaining quality standards in one’s own work and encouraging others to do so in theirs
- Experience of commitment to service user involvement
- Awareness of Key Performance indicators to support the achievement of local and national targets
- Knowledge of equal opportunities legislation
- Awareness of policies and procedures in relation to confidentiality, information sharing and child protection
- Understanding of the challenges of inpatient services
- Experience in managing psychological therapy provision/psychological therapists.
Skills and Abilities
- Ability to motivate and lead others in orders in order to achieve service
- Ability to communicate with a wide range of other professionals, service users and members of the public
- Ability to organise workload and present information in an effective and professional manner
- IT skills and ability to use Microsoft word, internet and email
- Motivated to work towards creating a safe, open and trusting environment
- Commitment to one’s own professional development
- Experience of clinical audit or research
- Ability to work in a pressured and changing environment
Other
- Contribute to on call working, sometimes including weekends
- Be able to travel as part of the role
Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here .
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.
**Please note, this vacancy may be closed at any time if sufficient applications have been received**
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Suzanne Parker Job title Clinical Services Manager Email address suzanne.parker@gmmh.nhs.uk Additional information
For an informal discussion about the role please email: suzanne.parker@gmmh.nhs.uk
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