Non-Tech Change Management – Specialist

Duties:

• Responsible for planning and executing business change management, driving adoption for new manufacturing systems.
• Focuses on changes to business processes and tools.
• Applies change management methodologies, communication planning, organisational readiness assessment and stakeholder analyses.
• Ability to develop communication and change management plans and oversee or monitor the execution to ensure adoption and minimal disruption of normal business operations.
• Describing and communicating impact of process changes on business roles understanding and articulating the as-is and to-be states via multiple medias
• Defining a Change Strategy, agreed with the impacted managers, and delivering on that contract
• Onboarding Early Adopters and Super Users, usually via a Transition Network
• Creating the Stakeholder Matrix and Audience Analysis
• Managing stakeholders and end users in scope for deployment activities
• Hosting process walk-throughs / workshops with the SME’s, process authors and relevant business users; asking key questions to understand the changes and recording them
• Conducting Business Change Impact Assessments with relevant stakeholders to inform the training team of the changes and enable the creation of a robust change plan
• Creating stakeholder communication and engagement plans; supporting the communication of these to relevant end users
• Create “What’s In It For Me” (WIIFM) campaigns targeted at role level using multiple media channels
• Develop, create and maintain reporting of the development of global business processes maturity
• Host engagement events and system showcase
• Complete and maintain change, communications and readiness plans
• Creating and maintaining new relationships with identified key stakeholders
• This role is midlands-based and on-site and travelling is expected between sites. There will be occasional travel to our Liverpool (Halewood) facility.

Skills:

• You’ll need a good understanding of multiple change frameworks with experience of the tools required to execute them
• You’ll need strong presentation skills
• You’ll need experience of in person collaboration and cross functional team working
• You’ll need strong stakeholder management skillsYou’ll need to create and align standard timing plans for business change and readiness
• You’ll need to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
• You’ll need to liaise between the business, technology teams and support teams
• You’ll need a relevant accreditation or equivalent working experience preferred

Education:

• Recognised Change qualification preferred (APMG CM / PROSCI)

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