Front Office Manager
VANRATH is delighted to be working with a well-established, 4-star hotel in Belfast to recruit an experienced Front Office Manager.
As Front Office Manager, you will lead all aspects of the department, crafting exceptional guest experiences that bring the hotel to life. You will be responsible for the service standards of the Reception and Night teams, collaborating closely with the Head Housekeeper to ensure adherence to brand and company standards. With strong expertise in revenue management, you will maximise profitability through effective rate strategies, while fostering a culture of development within your team and promoting a professional and welcoming image for the Front Office.
Salary: £35,000Hours: Full-time, working split shiftsLocation: South Belfast
About the Role
Key Responsibilities
- Lead the Reception and Night teams, setting and maintaining high service standards and a warm, professional welcome for every guest
- Implement and train the team on efficient check-in and check-out procedures, monitoring success through guest feedback and company targets
- Partner with Reservations, Sales and Finance to optimise occupancy, rates and upsells, taking part in Revenue and Sales meetings
- Ensure accurate guest accounting, cash handling and billing in line with company policies and hotel credit policy
- Draft rosters to ensure optimal staffing levels in line with business needs and budget
- Coach, develop and appraise the team, and manage recruitment, inductions and regular check-ins
- Carry out Duty Management functions and other duties as required
Your Profile
- A strong level of written and spoken English is essential
- Previous experience within a hotel environment, ideally as a receptionist
- A passion for providing an exceptional, personalised service
- A good multi-tasker with an organised nature
- A positive and friendly attitude
- Flexible to work split shifts, including evenings and weekends
BenefitsAs an award-winning hotel, the team offers staff the chance to become “part of the family”. Employee benefits include:
- Salary of up to £35,000
- Internal growth and development opportunities
- 28 days holiday
- Departmental incentives
- Free parking
- Discounted friends and family rates
- Seasonal staff parties
For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
IND04
Skills:front office manager office admin admin hospitality belfast supervision management
WHJS1_NI
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