Company: CCMA – Call Centre Management Association
Location: North East
Job Description:
CCMA – Call Centre Management Association in Durham is seeking a Customer Resolutions Manager to build and lead a new resolutions team, delivering outstanding customer outcomes from day one.
The role begins with a four-week training programme, then moves to a hybrid pattern with 2–3 days in the office and the rest remote, supported by coaching and strong collaboration with stakeholders as the operation scales.
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Posted: October 6th, 2026