IT Service Desk Leader — Remote/Hybrid, Global Support

NEC Software Solutions in Hartlepool is seeking a Service Desk Manager to lead the Service Desk and Incident Management across multiple sites, with 50% remote work. You will oversee a team of ~50 globally, including 4 FTE direct reports, and ensure ITIL-aligned operations and ISO20000 compliance.

You will collaborate with stakeholders to design and deliver high-performance IT services, coach leaders across locations, and drive continual service improvement while balancing cost and quality.

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