Remote Transformation Consultant / Project Manager Service Delivery (COO Function) – Outside IR35

Job Description

Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) – Outside IR35 within one of our clients.

n

All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.ai and create a free talent profile and apply to the role directly

n

All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.

n

n
• In order to send a proposal please follow the below steps

n

• head to app.gigged.ai and create a free talent profile

n

• once signed in, follow this link to the project – https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8

n

• you will now see a 'submit proposal' button

n

• please fill this in (intro, relevant experience, and attach CV to this)

n

n

Start Date: ASAP

n

Duration: Estimated 4–6 months

n

Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays)

n

IR35 Status: Outside IR35

n

Day Rate: £550-650 per day

n

Who the Person Will Work With

n

n
• Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO

n

• Supporting key business owners – in particular the Chief Operating Officer (COO) and their team – in detailed design and implementation

n

n

Objective of the Role

n

Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation.

n

Background Required

n

n
• Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:

n

• Owned or transformed service delivery

n

• ITIL process design and implementation

n

• Worked as a hands-on project manager or consultant in service delivery

n

n

COO Scope

n

The COO's scope encompasses:

n

n
• Service Desk

n

• Service Delivery Management

n

• Client Reporting

n

• Service Excellence / Process Improvement

n

• Transition, Transformation and Client Adoption (for new clients)

n

• Project Management (with existing clients)

n

n

Scope of the Work

n

The scope of the work will include aspects such as:

n

n
• Identification of issues and opportunities, together with implementing them

n

• Definition and execution of ITIL processes

n

• Establishment of sustainable, best-practice processes and practices across the COO's scope

n

• Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice

n

• Definition and execution of key metrics / reporting

n

• Identification and implementation of AI opportunities

n

• Support as required for CTO and CIO functions

n

n

Qualities Required

n

n
• Hands-on

n

• Able to adapt to the evolving needs of this rapidly growing client

n

• An ally to support the COO and their team — without doing all the work for them, as they need to own the change

n

• Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership

n

• Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment

n

…