Remote 2nd Line IT Support Engineer

Job Description

Aim high, go beyond!

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At Open Cosmos we are solving the world's biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before – ready for the challenge? Then read on…

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Working in our Chief Operating Office (COO)

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Our COO Teams are the engine that powers Open Cosmos' operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times.

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We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology.

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What will you be doing?

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This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You'll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow.

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You will:

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• Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.

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• Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.

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• Meet SLAs and communicate clearly with users and stakeholders.

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• Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.

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• Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.

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• Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.

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• Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding.

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• Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations).

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• Improve automation, self-service, reporting and monitoring through scripting and tooling.

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• Champion security best practice across patching, hardening, device compliance, and access controls.

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What You'll bring

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• Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.

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• Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.

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• Comfortable with ITSM/ticketing, change control and documentation.

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• Familiarity with scripting/automation (PowerShell/Bash) is a plus.

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• Clear, confident communication skills — translating technical concepts for non-technical users.

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• Subject-matter expertise in at least one of the following:n
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  • Microsoft tenant migrations

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  • Microsoft Intune

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  • Microsoft Endpoint Configuration Manager

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  • SharePoint Administration

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  • JIRA Administration

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  • API integrations

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  • AI adoption

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For this role you can be based in any of our locations.

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To apply, you must have the legal right to work in your chosen location.

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When applying, please submit your CV in English

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Why Open Cosmos?

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• Work at the cutting edge of space technology with customers around the globe.

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• A mission-driven company making space accessible to help solve real-world challenges.

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• A diverse, ambitious, and supportive team.

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