Assistant shop manager – Permanent – Part Time – Hereford
ID: 326647Job Specialism: RetailLocation: HerefordSalary: 13.00Closing Date: Tuesday, 27th October 2026
About the role
Are you looking for a new opportunity where you can be part of a fantastic team and help make a real difference? Do you enjoy working with people, delivering great customer service and creating a shop customers want to come back to?
Were looking for an Assistant Shop Manager to join our team at the Sense shop in Hereford.
This is a permanent, part-time role working 15 hours per week across two days, with a salary of 13 per hour. You’ll work two 7.5-hour shifts across Monday to Sunday, so flexibility to work across the week, including weekends and Bank Holidays when required, is important. 130424_Combined Requisition Form
As Assistant Shop Manager, you’ll work closely with the Shop Manager to help deliver excellent standards across the shop, maximise sales and generate vital income for Sense.
You’ll help create a welcoming and engaging environment for our customers, ensuring the shop is well presented, organised and stocked. From creating attractive displays and maintaining excellent customer service to pricing and rotating stock, you’ll play an important role in the day-to-day success of the shop. JD Assistant Shop Manager May 2 JD Assistant Shop Manager May 2
People are at the heart of our shops. You’ll help recruit, support and motivate our fantastic team of volunteers, delegate tasks according to people’s skills and training and help create a positive working environment where everyone can contribute. JD Assistant Shop Manager May 2
You’ll also get involved with the local community, promoting the work of Sense and helping to generate donated stock, recruit volunteers and support fundraising opportunities. JD Assistant Shop Manager May 2
Some of your key responsibilities will include:
- Supporting the Shop Manager to maximise sales and achieve the shop’s targets
- Delivering excellent customer service and maintaining high shop standards
- Creating attractive displays and keeping the shop clean, organised and welcoming
- Pricing, rotating and managing donated stock
- Supporting the recruitment, training and motivation of volunteers
- Engaging with the local community to generate stock, volunteering and fundraising opportunities
- Completing shop administration and following cash-handling and banking procedures
- Helping maintain a safe environment for customers, staff and volunteers
- Supporting other Sense shops within the area when required
JD Assistant Shop Manager May 2 JD Assistant Shop Manager May 2
What we’re looking for
We’re looking for someone who is enthusiastic, organised and confident working with both customers and colleagues.
You’ll need:
- Experience of providing excellent customer service
- Experience of recruiting, managing and motivating a team
- The ability to work effectively on your own initiative and as part of a team
- Strong organisational and prioritisation skills
- Confidence working with numbers and completing administrative tasks
- Good communication skills and confidence engaging with members of the public
- The ability to motivate yourself and others
- An interest in and awareness of fashion trends
- The ability to handle confidential information appropriately
- A professional and respectful approach when working with customers, volunteers and colleagues
Previous retail experience, knowledge of selling and merchandising or experience conducting performance development reviews would be an advantage, but isn’t essential. JD Assistant Shop Manager May 2
You’ll need to be willing to work Saturdays, some Sundays and Bank Holidays as required, undertake relevant training and occasionally support other Sense shops. The role also involves handling stock, including lifting heavy or bulky items. JD Assistant Shop Manager May 2
About Sense
Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.
Were proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.
As part of our new three-year strategy, were delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.
Our Values
Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:
- Were creating change
- Were always learning
- Were better together
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview in relation to the Person Specification. Therefore, it is very important that you complete this section thoroughly. We recommend that you read the candidate guidelines, job description and person specification before applying.
Please note, to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. This role is subject to a Standard DBS check. 130424_Combined Requisition Form
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and we ensure they’re given the opportunity to realise their potential.
We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Precise Location: 12-14 Eign Gate, , Hereford, West Midlands, HR4 0AB, United Kingdom…