Job Description n Marketo Technical Lead n Location: London (hybrid) Contract: 6-months (maternity cover) Includes: 1 direct report About the rolen We’re looking for a technically minded Marketo specialist to own the administration, development and support of our Adobe Marketo Engage platform during a maternity cover. You’ll sit within a CRM Support team, keeping Marketo secure, reliable and well governed, and working closely with Digital Marketing, CRM and Sales. n This is not a campaign-execution role . Campaign delivery and data loading sit with the Digital Marketing team. Your focus is the platform, the data and the integrations behind it. What you’ll don n n n Run day-to-day administration, user management, governance and data hygiene, and monitor database and API limits n Build and improve fields, forms, automations and workflows, following proper testing and release processes n Own the Marketo-Salesforce integration, troubleshooting sync issues (eg qualified leads not reaching Salesforce) to root cause n Support third-party integrations, including LinkedIn and BigQuery n Triage and resolve platform incidents via ServiceNow, acting as the escalation point for marketing operations n Act as the key technical contact for Adobe, raising support tickets and joining regular vendor reviews n Manage one direct report (previous people-management experience is beneficial but not essential) n n nWhat you’ll bringn n n n Strong hands-on Marketo administration experience, with a technical rather than campaign-focused background n Proven experience troubleshooting CRM sync and integration issues, ideally Marketo-Salesforce n Experience with data management, automation development and lead scoring n Experience supporting users through a ticketing system (ServiceNow or similar) n Good understanding of the lead life cycle and CRM data flows, plus familiarity with APIs n Experience of platform governance, documentation and change management n Strong analytical skills and the ability to explain technical issues in plain business language n n Nice to have: Custom Data Objects, Adobe add-ons (Dynamic Chat, Interactive Webinars), wider Salesforce ecosystem experience, direct vendor management experience. n Guidant, Carbon60, Lorien & SRG – The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
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