Director, Digital Product Owner, eCommerce

As a Director, Digital Product Owner, you’ll play a pivotal role in steering the technological direction of Carnival UK and our ships, ensuring we continue to deliver unforgettable holiday happiness. Your leadership will not only shape our commerce advancements but also inspire a team of technology professionals to excel in their roles.,

• Own the integrated product vision and strategic roadmap across web and app channels for Cunard and P&O Cruises, balancing customer needs, commercial priorities and brand objectives.
• Lead the Design & UX, Digital Self-Service and Product Ownership functions, setting clear priorities and developing product management capability across the wider digital product community.
• Act as the senior business counterpart to DTO’s Technical Product Owners, aligning joint roadmaps, resolving dependencies and escalating blockers that risk customer or commercial outcomes.
• Establish robust product governance, including backlog management, prioritisation frameworks and investment decision-making in partnership with the VP, E-Commerce.
• 10+ years’ experience in digital product management or product ownership, including leadership of enterprise-wide digital transformation.
• Demonstrable experience defining and delivering product strategies for customer-facing digital commerce platforms.
• Proven ability to lead complex, cross-functional delivery across Technology, UX, Operations, Marketing and Data using Agile methodologies.
• Strong commercial judgement, with experience owning product roadmaps, budgets, governance, stakeholder engagement and investment prioritisation., Your ability to think strategically, drive results with integrity, and inspire your team is what sets you apart. You’re not just a technology professional; you’re a visionary person who’s ready to make a significant impact.
• A customer-focused and commercially minded leader who makes transparent, data-backed decisions while balancing guest impact, business value and risk.
• An inclusive people leader who builds high-performing teams, develops senior leaders and creates an open environment for learning and honest feedback.
• A credible and collaborative communicator who can influence senior stakeholders and align colleagues across Brand, Marketing, DTO and Operations.
• An adaptable strategic thinker who can navigate complexity, manage competing priorities and translate enterprise strategy into clear product roadmaps.
• Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK05, offered as a full-time position, on a permanent basis, with an offering of hybrid work including up to two days from home.

We’re more than just a holiday company; we’re a community that values work-life balance, personal growth, and wellbeing. As part of our team, you’ll enjoy:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Company paid private medical and dental insurance and health assessment
• Contributory Defined Contribution Pension scheme, Aida
• HAP Alaska-Yukon
• Carnival Corporation
• Holland America Line
• Carnival Cruise Line
• Carnival UK
• Costa
• Princess
• Seabourn

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