M365/SharePoint Support Engineer

M365/SharePoint Support Engineer

• Remote




• 475/day




• 6 month contract

Microsoft 365 / SharePoint Application Support Consultant

We are seeking an experienced Microsoft 365 / SharePoint Application Support Consultant to provide advanced L2/L3 support, administration and continuous improvement across a Microsoft 365 environment. This is a hands-on role focused on troubleshooting, platform support and maintaining existing business applications rather than pure development.

Working alongside an in-house M365 Developer, you will help manage BAU support activities, resolve complex technical issues and support the ongoing enhancement of SharePoint and Power Platform solutions.

Key Responsibilities

• Provide L2/L3 support across Microsoft 365 services, with a strong focus on SharePoint Online.




• Troubleshoot and resolve complex issues relating to permissions, access, document management, search and site functionality.




• Investigate escalated incidents, perform root cause analysis and implement long-term solutions.




• Support and maintain existing SharePoint applications, intranet sites and business-critical solutions.




• Administer Microsoft 365 services including SharePoint Online, Teams, OneDrive, Entra ID (Azure AD) and related security and compliance features.




• Manage user access, licensing, groups and permissions across the M365 estate.




• Support Microsoft Teams administration, governance and collaboration-related issues.




• Maintain and enhance existing Power Platform solutions, including Power Apps, Power Automate and API-based integrations.




• Produce technical documentation, support guides and knowledge transfer materials.




• Work closely with business users and stakeholders to identify and deliver service improvements.

Skills & Experience

• Strong Microsoft 365 and SharePoint Online support experience.




• Experience operating at L2/L3 support level.




• Microsoft Teams and Entra ID administration knowledge.




• Strong understanding of permissions, access management and M365 governance.




• Experience supporting SharePoint-based business applications.




• Power Platform experience, including Power Apps and Power Automate.




• API and integration troubleshooting experience.




• Excellent documentation and stakeholder management skills.

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