Senior Customer Support Lead – Hybrid (UK)

Cambridge University Press & Assessment is seeking a Senior Customer Support Advisor in Cambridge. The role focuses on resolving advanced technical and administrative queries for global customers, with hybrid work (40-60% in office) and a 35-hour week.

You will lead investigations, analyze trends, and improve processes while supporting the team across locations, including training and documentation tasks. Fluency in Spanish is advantageous; weekend work may be required.

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