Service Desk Team Lead – First Line Support

Itrm in Sidcup is looking for a 1st Line Service Desk Team Leader to oversee the support team, ensure quick resolution of client tickets in accordance with Service Level Agreements (SLAs), and maintain high standards of customer service.

The role demands a clear communicator with strong technical knowledge across various technologies. You’ll be responsible for mentoring other team members while managing ticket quality and team workloads. Competitive salary and benefits included.

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