Hybrid Financial Services Complaints Specialist

Huntress – Maidstone in London is seeking an experienced Complaints Officer to join a busy financial services team. Hybrid working at £12.98 – £14.42 per hour, with 3 days in the office and 2 days from home.

The role focuses on handling customer complaints by email, investigating issues, and delivering fair, timely responses within regulatory timescales. You’ll need prior experience in a regulated complaints environment and the ability to manage a caseload, communicate clearly in writing, and

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