Regional Service Desk Lead – ITIL & Incident Excellence

Nomad Digital is seeking a Regional Team Lead to manage a regional Service Desk, ensuring stability, reliability and customer satisfaction for our flagship networking solutions. You will lead Service Desk Engineers and drive incident resolution with KPI/SLAs.

Responsibilities include ITIL process ownership, CAB coordination, reporting, and coaching the team to achieve high performance. The role is hybrid, with time at our Newcastle Head Office and remote work as appropriate.

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