Company: Freebridge Community Housing
Location: King's Lynn
Job Description:
Freebridge Community Housing is seeking an experienced Complaints Manager to lead our two-stage complaints process and drive improvements across the organisation. You will resolve complex cases, coach a small team, and act as the operational contact for the Housing Ombudsman.
Join us to ensure customer voices are heard, deliver fair resolutions within code timescales, and embed best practice across services in a collaborative, values-driven environment.
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Posted: October 6th, 2026