Customer Success Account Manager

Overview

In this IC1 CSAM role, you will support standardized customer success activities across Customer Health, Cloud Adoption, AI Transformation, and Unified Success. You work within a pod to help deliver plan execution, tracking, and cross-functional collaboration to drive measurable outcomes. You will increasingly own standard Unified activities and contribute to portfolio insights and customer engagements. This is a hands-on, early-career path with guidance from seasoned CSAMs, aimed at accelerating customer value and growth.

Responsibilities

• Support Customer Success Plans across Health, Cloud Adoption and AI Transformation
• Assist with plan execution, coordination, and delivery tracking within defined timescales
• Coordinate virtual teams to maintain alignment and address health concerns
• Contribute to milestones visibility, risk identification, and action tracking
• Prepare insights and materials for customer health and plan reviews
• Help gather delivery progress updates from partners and team members
• Develop understanding of assigned portfolio to enable valuable recommendations
• Support preparation for customer meetings and contribute to standard customer presentations
• Assist in consolidating insights across Health, Cloud Acceleration and AI Transformation
• Support ownership of standard scoping calls and value capture over time

Key requirements

• Bachelor’s degree or equivalent experience
• 2 years of professional experience in customer-facing roles, programme or project management, or technology delivery
• Proficiency with AI tools and AI-first working methods
• Strong written and verbal English communication skills
• Effective presentation and collaboration abilities

• Strong communication and stakeholder engagement
• Collaborative mindset and willingness to learn
• Proactive problem solving and resilience
• Experience with AI tools and data-driven insights
• Experience with enterprise technology or software solutions
• Understanding of project or programme management methodologies

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