Credit Controller

Overview

As Credit Controller at Lyreco in Telford, you will manage a portfolio of customer accounts, proactively collect overdue balances, and work with internal teams to resolve queries. You will build positive customer relationships, support account management with the Sales team, and help minimise bad debt through effective collection performance. This role sits in a fast-paced finance environment where strong communication and problem-solving drive results. You will contribute to the team by maintaining accurate records and hitting targets, with a clear impact on cash flow and customer service.

Responsibilities

• Manage an assigned portfolio of customer accounts and proactively collect overdue balances
• Make outbound contact with customers to achieve targets and KPIs
• Build positive customer relationships and understand payment barriers
• Collaborate with internal teams to resolve service or account queries quickly
• Maintain accurate and up-to-date records of collection activity
• Work closely with Sales to support account management
• Help minimise bad debt and improve collection performance

Key requirements

• Previous credit control experience
• Strong communication and interpersonal skills
• Good negotiation skills and ability to have effective conversations with customers
• Strong organisation skills and ability to manage competing priorities
• Good analytical and numerical skills
• Experience using Microsoft Excel and Word
• Positive, self-motivated team player
• Ability to build strong relationships with customers and colleagues

• communication
• negotiation
• organization
• teamwork
• Microsoft Excel
• Microsoft Word

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