Customer Success Manager – Civil Engineering & Construction

Overview

In this role you help civil engineering and infrastructure teams adopt Sensat’s digital twin platform to solve real project challenges. You’ll combine industry know‑how with hands‑on customer engagement to identify pain points, onboard users, and drive adoption on-site and across project teams. You’ll collaborate with Product and Engineering to translate client feedback into product impact, supporting customers from pre-construction through delivery. This is a unique path blending field experience with technology to transform how infrastructure projects are planned and executed.

Pay / Benefits

• equity share options
• 30 days’ annual leave
• flexible working
• personal development fund
• health and wellbeing plan
• mental health support

Responsibilities

• Own and manage a portfolio of Sensat customers, driving value and adoption of the platform
• Onboard and train users, identify adoption gaps, and understand why solutions work or don’t
• Conduct on-site demonstrations in context of real projects to illustrate benefits
• Engage with cross-functional teams (Product/technical) to relay customer insights and influence product decisions
• Build and nurture relationships across project teams and stakeholders
• Understand customers’ existing processes and how Sensat can improve them
• Help customers use technology to plan, collaborate, and make better decisions

Key requirements

• Background in civil engineering, construction, or major infrastructure project delivery
• Willingness to transition into a Customer Success role with mentoring from Sensat
• Ability to work on-site with customers and travel to project locations
• Strong communication skills to explain technical information to diverse audiences
• Curiosity to learn how technology can solve real project problems
• Experience collaborating with multi-disciplinary teams (contractors, engineers, stakeholders)
• Comfort with analyzing why a process isn’t working and driving improvements

• curiosity about technology
• attention to detail
• problem solving
• geospatial technology
• mapping/surveying
• drone data

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