Customer Success Manager – UKI

Overview

In this role, you will act as a trusted advisor to a diverse set of customers, driving value through HubSpot’s AI-powered platform. You’ll manage a large portfolio, align customer goals with resources, and collaborate across teams to ensure adoption, renewal, and expansion. You’ll balance strategic deep-dive guidance with responsive support, helping customers unlock full HubSpot potential. This opportunity combines problem solving, cross-functional collaboration, and impact across marketing, sales, and service. Join a fast-paced, customer-centric environment that values bold, rapid learning and strong relationships.

Responsibilities

• Manage a portfolio of 150–180 customer relationships with varying maturity
• Lead regular deep-dive reviews (4–5 per day) to assess progress and provide recommendations
• Collaborate with onboarding, upsell/cross-sell, and renewals teams to solve for the customer
• Drive customer adoption of HubSpot by deepening product usage and integrations
• Identify upsell, cross-sell, and renewal opportunities to grow the install base
• Address technical roadblocks and advise on solution implementation and core integrations using HubSpot tools
• Balance proactive planning with reactive support, maintaining autonomy over book of business

Key requirements

• 2+ years in a client-facing or account management role
• Fluency in written and spoken English
• Strong business acumen with consultative, problem-solving, and issue-resolution skills
• Solid knowledge of the media/digital landscape
• Self-starter with a track record of delivering results under demanding timelines
• Excellent organization and ability to work under pressure
• Strong negotiation skills and comfort with financial conversations and cancellations
• Ability to build and maintain relationships and escalate issues when needed
• Knowledge of Loop Marketing, AEO, and LLM or the ability to learn quickly and independently
• Support ongoing partner relationships to maximize acquisition, retention, and upsell rates

• Consultative mindset
• Problem solving
• Relationship building
• Loop Marketing
• AEO
• LLM

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