Operations Manager/Associate

Overview

In this role you will support a growing family office by overseeing luxury residential and commercial properties. You will work within a high-end, service-focused environment, coordinating maintenance, vendor relationships and documentation to ensure top standards. The position is London-centric with occasional travel to Greece to support international operations. This is an opportunity to contribute to steady portfolio growth while developing operational responsibilities. You will partner with property managers and external partners to deliver seamless resident experiences and efficient operations.

Responsibilities

• Support day-to-day facilities operations across residential and commercial assets to maintain high standards
• Coordinate maintenance, inspections and preventative schedules with contractors
• Respond to resident/tenant requests with professional, high-quality service
• Manage vendor relationships, procurement and service contracts
• Attend site visits, track actions and outstanding maintenance items
• Maintain accurate records for maintenance, supplier details, rental schedules, invoices and payments
• Communicate with property managers, agents, brokers, developers, contractors and suppliers
• Conduct supplier research, present options in a structured format
• Build and maintain trackers, manuals, supplier directories and contact lists
• Track multi-workstream projects, monitor deadlines and flag delays
• Prepare documents, presentations and reports for internal review
• Provide operational administration and document management to keep information organized
• Support Greece property management when required, including international travel

Key requirements

• Previous experience in a family office or Super Prime property environment
• Knowledge of facilities and property management for residential and commercial assets
• Experience managing third-party contractors, contracts, schedules, budgets and negotiations
• Excellent time management with multiple priorities
• Ability to work with minimal supervision and take ownership of tasks
• Customer-focused approach aligned with luxury residential service levels
• Strong organizational skills and meticulous record-keeping
• Professional communication with residents, suppliers, contractors and stakeholders
• Collaborative work style with external partners
• Flexible to changing priorities and international travel willingness

• customer-focused
• professional communication
• collaborative
• facilities and property management
• contract administration
• maintenance scheduling

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