Customer and Trading Manager – Small Supermarket

Overview

In this role you lead daily store operations with a small management team, ensuring smooth running and exceptional customer service. You’ll be the operational owner, often alone on shift, and you’ll coach a team to meet KPI targets while maintaining safety and service standards. You’ll collaborate across stores when needed and drive performance, engagement, and discipline as necessary. This is a hands-on leadership role at a trusted retailer with a strong focus on people development and operational excellence.

Pay / Benefits

• discount card – 10% after four weeks (Sainsbury’s, Argos, Tu and Habitat)
• 15% discount on Fridays and Saturdays
• annual bonus scheme
• free food and hot drinks for colleagues
• generous holiday entitlement
• pension contribution match (4-7.5%)

Responsibilities

• Oversee day-to-day store operations and act as the primary manager on shift
• Lead and coach a team to deliver fast, friendly, and safe service
• Manage performance, disciplinary processes, and scheduling/pay accuracy
• Ensure KPI targets (sales, availability, customer satisfaction, colleague engagement) are met or exceeded
• Coordinate with other stores as needed to balance workload and support
• Operate effectively in the absence of senior management to maintain store performance

Key requirements

• Track record of delivering excellent customer service and coaching others
• Experience leading a team in a fast-paced, customer-facing environment
• Operational leadership in the absence of more senior managers
• Proven ability to meet or exceed KPIs and drive performance
• Experience handling employee relations issues including performance and absence management

• customer-focused
• coaching and development
• leadership and influence
• resilience in fast-paced environments
• effective communication
• problem-solving

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