Job Description
We have an exciting opportunity for a Salesforce Product Owner to join our IT Team , based in the A&O Shearman Belfast office.
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Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
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We are looking for an autonomous individual with excellent communication skills and confidence to engage with individuals at all levels of the organisation.
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As CRM Functional Administrator you will have a solid Salesforce Administration background, ideally ADM201 Certified, with the ability to understand business processes, objectives, driving adoption & process improvements.
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Experience in PSA is beneficial.
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What you will do Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with IT strategy and governance.
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Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model).
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Act as product owner/functional lead for enhancements and projects, facilitating requirements capture, process design and impact assessment across multiple jurisdictions.
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Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation.
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Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow where appropriate.
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Define and maintain data quality, reporting and dashboard standards for leadership, ensuring accuracy, consistency and adoption.
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Proactively identify and mitigate risks; ensure compliance with InfoSec policies, data protection and platform standards; contribute to quarterly IT risk reviews.
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Manage and coordinate external vendors and contractors, setting expectations, tracking deliverables and SLAs.
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Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance.
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Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues.
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Monitor platform health and usage, establish KPIs and continuously improve processes and performance. xohmjla
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What you will have Excellent organisational skills and able to run processes to meet deadlines, prioritise and judge when to escalate.
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Quick learner who thrives in a fast-paced environment and enjoys working between technology teams and a business team Strong organisational skills with ability to manage multiple work streams / activities Attention to detail 3 years solid Salesforce Administration experience, ideally ADM 201 Certified Salesforce Sales Cloud experience Experience of Platform & PSA Business analysis experience – user requirements gathering & analysis Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports NO AGENCIES PLEASEn – A&O Shearman does not accept unsolicited CVs.
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For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
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