Service Desk Team Lead – Hybrid, Lead & Improve IT Support

Wanstor Limited is seeking a Service Desk Team Lead to mentor the Service Management team and drive continual process improvement. The role focuses on incident and request management, stakeholder communication, and ensuring high-quality customer support across a subset of clients.

You will manage tickets, maintain SLA performance, and lead a small team of technicians, with a hybrid work arrangement and opportunities for professional development.

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