Family & Community Support Worker – Liverpool
£26,829.86 per year | Full-time | Liverpool & surrounding areas
Help people move towards a more independent future
What if your job wasn’t just about supporting someone today, but helping them get to the point where they can move into their own home and live independently?
As a Family & Community Support Worker at Bedspace, you’ll work alongside individuals and families living in temporary accommodation, helping them build the skills, confidence and stability they need to take their next step.
This is a practical, varied and rewarding role where no two days are the same. You’ll work directly with people in their accommodation, alongside housing providers, local authorities and other professionals to help remove the barriers that can prevent someone from moving forward.
You’re not there to do things for people. You’re there to help people learn how to do things for themselves.
A Day in the Life
No two days will look exactly the same — and that’s part of what makes this role so rewarding.
Start your day by reviewing your caseload and planning your visits. You could be heading out to support a family with a housing application or visiting someone who needs a little extra support to stay on track with their goals.
Get out and about across Liverpool, visiting people in their accommodation and building positive, trusting relationships. You might help someone create a budget, understand their tenancy responsibilities or prepare for a move into their own home.
Help people take practical steps towards independence, whether that’s applying for housing through Property Pool Plus, accessing employment or education, managing their home or developing everyday life skills.
Work alongside other professionals, including Social Workers, healthcare professionals, DWP, Police, housing teams and local authorities, making sure people have the right support around them.
Complete property checks to make sure accommodation is safe, suitable and being maintained, identifying any issues that need to be addressed.
Have meaningful conversations when someone is struggling. You’ll need to remain calm, patient and confident when managing challenging situations, while helping people recognise their strengths and make positive choices.
Finish the day by updating your records, recording progress and planning your next steps.
And the best part?
You will be able to see the difference your work is making.
What you’ll be doing
You manage a caseload of individuals and families across the Liverpool region, providing personalised support based around their needs, strengths and goals.
Your role will include:
Supporting people to develop practical independent living skills
Helping with budgeting, bills, tenancy responsibilities and managing a home
Supporting housing applications and navigating systems such as Property Pool Plus
Supporting people to access employment, education and training
Working with Social Workers, healthcare professionals, DWP, Police and other agencies
Completing weekly property checks and helping to maintain safe and suitable accommodation
Supporting people to manage challenges, develop confidence and make positive choices
Identifying and responding appropriately to safeguarding concerns
Signposting to specialist services, including mental health, substance misuse and domestic abuse support
Keeping accurate records and writing clear reports about progress, support needs and outcomes
About You
We’re looking for someone who genuinely believes that people can make positive changes when they have the right support around them.
You don’t need to have worked in exactly the same role before. Your experience could come from housing, homelessness, family support, youth work, community work, employability, criminal justice, health and social care, or another role where you’ve helped people become more independent.
What matters most is that you’re:
Compassionate – you care about people and treat everyone with dignity and respect
Resilient – you’re comfortable working in a fast-paced environment and managing challenging situations
Relationship-focused – you can build trust while maintaining professional boundaries
Solution-focused – you look for ways forward rather than simply identifying problems
A strong communicator – you’re confident speaking with service users, families and professionals
Independent and organised – you’re comfortable managing your own caseload and travelling between locations
What you’ll need
- An understanding of safeguarding for adults and children
- Strong communication and relationship-building skills
- Confidence working independently and managing your own caseload
- A full UK driving licence and access to a vehicle insured for business use
- Willingness to travel across Liverpool and the surrounding area
- NVQ Level 3 in Health & Social Care, or a willingness to work towards it
About Us
We are Bedspace. Our mission is simple – to transform the lives of the people we support. Our team of 300+ people work to provide housing and support packages to our service users. In 2024, we celebrated our 25th anniversary, during 25 years of Bedspace we’ve supported over 24,000 people to transform their lives. Bedspace was also named Most Dedicated Community Housing Organisation 2025! Bedspace Resource Limited is a Disability Confident Committed employer, committed to inclusive recruitment, accessible vacancies, reasonable adjustments, and ongoing support for disabled employees.
At Bedspace, we are committed to safeguarding and promoting the welfare of children and adults. This role involves direct work with children and is therefore exempt from the Rehabilitation of Offenders Act 1974.
As part of our rigorous recruitment and selection process, we carry out comprehensive vetting checks—including an Enhanced DBS and employment references—to ensure all appointed individuals are suitable to work with the people we support.
If you are offered the role, references will be requested for all positions involving work with children or vulnerable adults. You must also provide a full employment history in your CV, with clear explanations for any gaps.
Please note that Bedspace is currently unable to offer sponsorship for this role.
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