Service Desk Specialist – 1st Line IT Support

NEC Software Solutions is seeking a First Line IT Support specialist based in the Hartlepool office. The role covers core day shifts, 8am-4:30pm or 8:30am-5pm, with responsibilities including logging incidents, providing 1st line diagnostics, and updating the ITSM system.

You will handle customer emails, password resets, and basic hardware/software issues, ensuring timely responses and SLA adherence while maintaining comprehensive documentation.

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