Hybrid AV Service Desk Analyst — First‑Line IT Support

Clarify Consultancy Ltd is recruiting a Service Desk Analyst to join our client’s IT solutions team. You will be the first point of contact for AV support, diagnose issues, provide remote assistance, and ensure incidents are resolved or escalated promptly.

You’ll work with field engineers, project teams and clients across corporate, public sector and enterprise environments, delivering high-quality customer service, maintaining SLAs and contributing to accurate documentation and knowledge base

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