Customer Service Lead – Hybrid & Process Improvement

Natara is seeking a Customer Service Lead to manage customer accounts and the end-to-end order process, delivering accurate information and timely updates from its Seaham site.

Reporting to the Global Customer Excellence Manager, you will lead the team, provide escalation support, coordinate with Sales, Planning, Operations, Quality and Shipping, and drive improvements to customer service delivery.

Hybrid role located at Natara Seaham, with a salary up to £35,000 per year.

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