Remote Customer Resolutions & Compliance Manager

Evlo is seeking a Customer Resolutions Manager to support the Senior Customer Resolutions Manager and Head of Compliance in handling complaints in line with FOS rules and FCA guidelines. This remote role requires occasional branch visits and regular team meetings.

You will oversee the complaints process, manage the ELL database, ensure timely, accurate records, and act as a main contact for new complaints, driving continuous improvement and excellent customer service.

#J-18808-Ljbffr…