Trainee Customer Service Consultant

We’re looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.

What you’ll be doing:

• Responding to customer enquiries across multiple channels
• Taking consumer and business orders
• Recommending products and services
• Resolving delivery, product and order queries
• Making outbound calls where required
• Working towards customer service, quality and performance targets
• Supporting colleagues and sharing ideas to improve processes
• Providing a friendly, personal and helpful customer experience every time

Key requirements

• Excellent written and verbal communication skills
• Previous customer service experience
• Someone confident working towards targets and KPIs
• A positive, solutions-focused approach
• Good attention to detail and organisation
• Comfortable using Microsoft Word, Excel, Outlook and similar systems

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