Company: Iris Recruitment
Location:
Job Description:
Joseph Rowntree Housing Trust is seeking a Resident Insight and Improvement Officer to ensure resident voice informs service delivery and continuous improvement. You will analyse feedback from multiple sources, identify trends, and support teams to develop and monitor improvement actions.
You’ll lead CSAT and insight discussions with operations to ensure learning is acted upon. The role focuses on turning resident feedback into tangible service enhancements, driving better experiences and
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Posted: October 6th, 2026