On-Site Luxury Watch Aftercare Specialist

Harrods is seeking an Aftercare Consultant for our Fine Watches department. You will blend deep product knowledge with exceptional service, guiding customers through the repair journey and maintaining the highest standards of care.

You will handle in-person, email, and phone inquiries, welcome clients, and manage data for long-term repairs, including costs and timelines, while offering advice following examinations with technicians.

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