Sales Associate – Tea & Coffee
Date Posted: 2026-09-26
Location: London, Greater London, GB
Postal Code: EC2V 8
Application Deadline: 2026-12-30T03:01:49.737
Join the Fortnum & Mason Tea & Coffee Team! Be the First Impression. Create the Lasting Memory. At Fortnum & Mason, our Ground Floor is where the magic begins—and our Sales Associates are its storytellers. From the moment guests step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences. Join us in creating experiences through our Tea & Coffee counter.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
- Annual staff party and incredible gifts after 5 years subject to terms and conditions
What You’ll Do:
- Delivering an exceptional personalised service on our tea & coffee counter
- Identifying customer profiles and taste to enhance a storytelling experience
- Complete transactions of products
What We’re Looking For:
- Experience in a fast-paced environment in a similar role/passion for Tea & Coffee
- Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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