Job Description
Customer Sales, Service & Technical Support AdvisornnnFalkirk (Central Business Park, Larbert)nn£26,520 per annum + Uncapped Monthly BonusnnPermanent | Full Time | 40 Hours per Week | Rotational shifts between 8am – 9pmnnnHelp People Stay Connected. Build a Career You'll Be Proud Of.nnnLooking for a role where you can help people, develop new skills and earn bonus for great performance?nnnJoin Concentrix and become part of a supportive team helping customers of one of the UK's leading telecommunications providers. Every day, you'll help people resolve issues, get the most from their services and find solutions that fit their needs.nnnWhether you're experienced in customer service, retail, hospitality, care, sales or looking for a fresh challenge, we'll provide the training and support you need to succeed.nnnWhy Join Us?nnn✅ £26,520 salary paid monthlynnn✅ Uncapped monthly bonusnnn✅ Full paid training and ongoing coachingnnn✅ Clear career progression opportunitiesnnn✅ Discounted broadband, TV and mobile packagesnnn✅ Family & friends discountsnnn✅ Employee Assistance Programmennn✅ Free onsite parkingnnn✅ Inclusive and supportive workplace culturennnWhat You'll Be DoingnnnAs a Customer Sales, Service & Technical Support Advisor, you'll support customers with:nnnBilling and account enquiriesnnMobile and broadband servicesnnTechnical troubleshooting and guidancennContract renewals and upgradesnnPayments and account managementnnProduct and service informationnnnEvery interaction is an opportunity to create a positive experience. You'll listen carefully, understand customer needs and provide personalised solutions that make a real difference.nnnHelping Customers Get More From Their ServicesnnnUsing effective questioning and active listening skills, you'll uncover what's important to each customer and recommend products, services, upgrades or features that could enhance their experience.nnnWhether that's helping someone save money, gain access to additional features, improve connectivity or find a package that's a better fit for their lifestyle, you'll focus on solutions that genuinely add value.nnnThis isn't about high-pressure selling. It's about understanding customer needs, building trust and helping people make informed decisions.nnnAlongside delivering great service, you'll work towards customer experience, quality and sales goals, with the opportunity to earn an uncapped monthly bonus based on your success.nnnWhat We're Looking FornnnWe're interested in people, not perfect CVs.nnnYou don't need telecommunications experience because we'll provide all the training you need.nnnYou'll thrive in this role if you:nnnEnjoy helping and connecting with othersnnCommunicate clearly and build rapport easilynnTake time to understand people's needsnnFeel comfortable discussing products and services that may benefit customersnnEnjoy working towards goals as part of a teamnnHave a positive and solution-focused mindsetnnAre comfortable using technology and learning new systemsnnStay calm and supportive when resolving issuesnnnExperience in customer service, hospitality, retail, care, administration, contact centres or sales is welcome, but transferable skills and the right attitude are equally important.nnnTraining & DevelopmentnnnFrom day one, we'll invest in your success through:nnnComprehensive paid trainingnnA supported nesting programmennDedicated coaching and mentoringnnOngoing learning and development opportunitiesnnRegular feedback and supportnnClear career progression pathwaysnnnWhether you're starting your career, returning to work, changing industries or looking to take the next step, we'll help you grow with us.nnnWhat's In It For You?nnnFinancial Rewardsnnn£26,520 annual salarynnUncapped monthly bonusnnMonthly paynnRefer-a-Friend bonus schemennnHealth & WellbeingnnnEmployee Assistance Programme for you and your dependantsnnEmotional, legal and financial wellbeing supportnnGroup Life AssurancennPension schemennEyecare vouchersnnHealthcare benefits after qualifying servicennnLifestyle Benefitsnnn28 days annual leavennDiscounted broadband, TV and mobile packagesnnFamily and friends discountsnnDiscounted gym membershipnnEmployee discounts with leading brandsnnFree onsite parkingnnnA Workplace Where Everyone BelongsnnnAt Concentrix, we're committed to creating a workplace where everyone feels welcomed, respected and valued.nnnWe encourage applications from people of all backgrounds and experiences, including those returning to work, changing careers, entering the workplace for the first time or looking for a fresh start.nnnWe believe diverse perspectives make us stronger and help us deliver better experiences for our customers.nnnWorking Hoursnnn40 hours per weeknn5 days out of 7nnRotational shifts between 8:00am and 9:00pmnnMonday to SundaynnnReady to Join Us?nnnIf you're looking for a role where you can learn, grow, earn bonus and make a real difference to customers every day, we'd love to hear from you.nnnApply today and discover what's next with Concentrix in Falkirk.nnnAt Concentrix, we believe great customer experiences start with supported employees. We’re proud to offer an inclusive, respectful and flexible working environment where your wellbeing, growth and life outside work truly matter.nnnConcentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
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