Complaints Operations Manager — Fintech (Hybrid, London)

Funding Circle in London is hiring to lead the day-to-day operations of the complaints team in a hybrid role (3 days in office). You will coach five complaints officers, handle escalations, and ensure adherence to FCA DISP and FOS standards while driving improvements through data and cross-team collaboration.

You’ll shape policies, manage risks, and explore responsible AI to streamline processes, contributing to a high-performing, compliant customer experience.

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