Housing Officer

Job Description

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Your new company n We are recruiting for a Housing Officer to deliver a high-quality housing management service, supporting customers to sustain successful tenancies, improve neighbourhoods and enhance customer satisfaction on a 6-8 week temporary contract. The successful candidate will manage a varied housing management caseload while working closely with customers, colleagues and external partners to deliver positive outcomes.

n Your new role

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• Manage allocations, lettings and voids, ensuring properties are re-let efficiently and void loss is minimised.

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• Provide housing advice and support to applicants and tenants.

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• Manage waiting lists, housing applications and tenancy administration processes.

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• Support tenancy sustainment through customer engagement, home visits and partnership working.

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• Investigate and manage anti-social behaviour cases, working with external agencies where required.

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• Carry out estate inspections and neighbourhood management activities to help maintain safe, sustainable communities.

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• Respond to customer enquiries and complaints, delivering a high standard of customer service.

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• Monitor performance against KPIs and contribute to continuous service improvement initiatives.

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Requirements

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• Previous experience working in a Housing Officer or Housing Management role.

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• Knowledge of Scottish social housing legislation and housing management practices.

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• Experience managing tenancy-related matters including allocations, lettings, tenancy sustainment and anti-social behaviour.

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• Strong communication, organisation and customer service skills.

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• The ability to manage a varied workload and work effectively to deadlines.

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• Experience supporting vulnerable customers and working in partnership with external agencies.

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What you'll get in return

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• Competitive EVH Grade 7 salary.

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• Opportunity to join a well-established social housing provider.

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• Varied and rewarding role with a strong focus on customer outcomes and community impact.

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• Collaborative and supportive team environment.

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What you need to do now n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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