Junior Quality Assurance Manager

Overview

In this role you drive quality across Property Management by developing and improving procedures, ensuring compliance and strong controls. You collaborate with SMEs, risk and IMS teams, and stakeholders to implement improvements, audits, and RCA-driven actions. You will support the ISO 9001 framework and foster a culture of continuous quality and operational excellence. This is a hands-on, cross-functional role that shapes service delivery and risk mitigation in a global real estate context.

Responsibilities

• Maintain and update the Procedure Hub to ensure accuracy and accessibility aligned with quality and governance
• Collaborate with SMEs and stakeholders to improve procedures using QA measurements, RCA, audits, and feedback
• Lead procedure improvement activities to enhance service quality, compliance, and risk controls
• Conduct QA reviews and internal audits to assess adherence and control effectiveness
• Analyze audit outcomes and feedback to recommend and implement improvements
• Facilitate workshops, meetings, training, and stakeholder engagement for procedural change
• Support embedding of new/revised procedures through communication and coaching
• Coordinate with Risk & Compliance, IMS, and operations to ensure regulatory and quality alignment
• Assist with ISO 9001 readiness, CAPA management, and quality system contributions
• Investigate quality issues and ensure lessons learned translate into procedural improvements
• Advise stakeholders on effectiveness, compliance, risk, and opportunities to improve performance
• Promote a culture of quality, accountability, and continuous improvement across Property Management

Key requirements

• Experience in Quality Assurance
• Strong RCA, analytical and problem-solving skills
• Experience developing, reviewing, and improving procedures and controls
• Experience using QA measurements, audits, and data to drive improvement
• Strong stakeholder engagement and relationship management
• Experience facilitating workshops, audits, training, or improvement initiatives
• Excellent written and verbal communication
• Strong organisational skills and ability to manage multiple priorities
• Ability to influence stakeholders and drive positive change

• client and quality focus
• collaborative and consultative approach
• analytical and evidence-driven
• Knowledge of ISO 9001
• Internal auditing experience or qualification
• Quality assurance frameworks and continuous improvement methodologies

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