Company: JD.com International Limited
Location: London
Job Description:
JD.com is seeking a strategic CX leader in the UK to drive customer experience improvements by analyzing needs and trends, formulating strategies, and optimizing service processes. You will collaborate with business units to address pain points and boost customer satisfaction.
The role also focuses on team management and talent development, exploring innovative service models, and making data-driven decisions to mitigate risks and enhance efficiency.
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Posted: October 7th, 2026