Company: Description This
Location: Northampton
Job Description:
Nationwide is seeking a Senior Operations Manager within Fraud Operations to lead a large, customer-focused function across inbound telephony, digital channels, chat and alert management. You will drive service levels, quality and efficiency while reducing fraud losses through effective investigations and governance.
You will shape the transformation agenda, adopting automation, AI and data-driven approaches, while mentoring a high-performing team across multiple UK offices in a hybrid setup.
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Posted: October 7th, 2026