Credit Control Lead (FTC)

Credit Control Team Leader

London | 12 month fixed term contract | Insurance and Lloyds market

We are working with a leading global insurance organisation that is looking to appoint a Credit Control Team Leader on a 12 month fixed term contract

This is an excellent opportunity for an experienced insurance Credit Controller or existing Team Leader to take responsibility for the day to day management of a London Market credit control function. The role combines hands on premium credit control with team leadership, stakeholder management and process improvement.

Key Responsibilities

• Manage the day to day activities and workload of the Credit Control team.




• Support, coach and develop team members, ensuring agreed service levels and targets are achieved.




• Manage and reduce aged premium debt across the portfolio.




• Act as an escalation point for complex credit control and premium queries.




• Liaise directly with brokers, underwriters, coverholders and other internal and external stakeholders.




• Ensure premium and cash transactions are accurately allocated and reconciled.




• Investigate and resolve outstanding balances, unallocated cash and premium discrepancies.




• Monitor team performance and produce regular management information and reporting.




• Maintain appropriate credit control procedures, controls and documentation.




• Work closely with Finance, Underwriting, Operations and other business areas to resolve premium collection issues.




• Identify opportunities to improve processes, controls and overall team efficiency.

Experience Required

• Previous experience within insurance credit control, premium collections or insurance accounts.




• Previous team management, supervisory or mentoring experience




• Strong knowledge of the London Insurance Market and or Lloyds market.




• Experience dealing with brokers, underwriters and insurance market stakeholders.




• A good understanding of premium processing, reconciliations, slips, closings and endorsements.




• Strong problem solving skills with the ability to resolve complex premium and cash queries.




• Excellent communication and stakeholder management skills.




• Strong Excel and reporting capabilities.

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