Resident Complaints Case Manager – In-Office

Build Recruitment Limited is seeking an experienced Complaints Handler to manage housing-related complaints from start to finish, ensuring timely, empathetic responses and high-quality outcomes for tenants.

The role requires robust communication skills, the ability to collate detailed information for the Housing Ombudsman, and collaboration with internal stakeholders to drive service improvements. Immediate start, in-office 5 days per week.

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