Personal Assistant to the Head of Department

Company: Financial Conduct Authority
Apply for the Personal Assistant to the Head of Department
Location: London
Job Description:

  • We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective
  • By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services
  • The Authorisations Division serves as the initial point of contact for firms and individuals seeking to provide regulated financial services in the UK, making authorisation decisions to ensure applicants meet the FCA’s standards
  • We are looking for an experienced PA to support the Head of Department of our Banking & Insurance and Early & High Growth Oversight Department in Authorisations
  • The department has two functions – Banking & Insurance Authorisations deals with applications for new banks, insurers, funeral plan providers and insurance intermediaries, and Early & High Growth Oversight supervises firms in the early stages of being regulated and when experiencing high growth
  • Providing a dedicated and professional service to the HoD, assembling and disseminating information on their behalf and progressing actions as appropriate
  • Monitoring of emails, including the recording and tracking of actions
  • Diary management – ensuring commitments are managed smoothly, within time constraints, and that associated arrangements (e.g. briefing requests) operate efficiently
  • Manage meeting papers for the HoD including coordinating briefings, managing bring forward/pending system and chasing ‘actions’ from others where necessary
  • Preparing agendas for the Management meetings and following up actions where necessary
  • Acting as a point of contact for the HoD, including liaison with senior management and external stakeholders
  • Investigating issues and resolving queries (escalating/advising HoD as appropriate) and ensuring full communication with contacts/Division as relevant
  • Coordinating departmental communications and any other ad hoc papers or presentations

Benefits

  • Hybrid working (work from home up to 60% of your time)
  • 25 days holiday per year plus bank holidays
  • Private healthcare with Bupa
  • Life assurance
  • A non-contributory Pension of at least 8%
  • Income protection

Experience working in a Personal Assistant capacity with well-developed organisational skillsExperience using Microsoft Outlook, OneNote, Excel, Word and PowerPointExperience of establishing and maintaining effective relationships with senior stakeholdersCollaborative worker with the ability to work on own initiativeCommitted to improving processes and sharing good practiceAbility to work effectively with a range of internal and external stakeholdersAbility to work professionally in demanding situations with tight deadlines and to balance competing prioritiesAbility to make timely decisions based on relevant analysis in absence of the HoD where appropriateAbility to work on own initiative and manage time effectively

The role requires you to have access to sensitive and confidential information. Maintaining security and confidentiality of information is of paramount importance in this role

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Posted: October 7th, 2026