Senior IT Service Desk Lead (L2/L3) – MSP Expertise

KYOCERA Document Solutions UK is seeking a 2nd/3rd Line IT Service Desk Team Leader in Reading. The role combines hands-on technical work (60%) with people leadership (40%) to drive high-quality support, meet KPIs and SLAs, and lead continual service improvement.

You will lead L2/L3 analysts, manage incidents and changes, and collaborate with the SOC to remediate critical vulnerabilities, while coaching and developing the team.

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