IT Service Delivery Operational Governance Manager Banking London
This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team
Focus of the role :IT Service Management, governance, operational resilience or technology control environments.
Role details
Job title- IT Service Delivery Operational Governance Manager
Employer: Investment Banking
Location: London city and home working hybrid 50/ 50%
Permanent role salary £(phone number removed) plus pension and bonus
Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX.
We’re looking for an IT Service Delivery Operational Governance Manager, Vice President, for our IT Service Delivery team.
This role is responsible for the operational delivery, execution and continual improvement of the IT Service Delivery Governance function across EMEA Technology. Acting as support to the IT Service Delivery Governance Lead, the role ensures IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments and technology control frameworks are effectively implemented, monitored and embedded across the organisation.
The role will focus on:
- Operational governance oversight across the 17 ITIL Service Management practices.
- Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness.
- Producing governance reporting, management information, maturity assessments, KPIs, KRIs and assurance outputs for senior stakeholders and executive committees.
We are looking for someone with:
- Strong IT Service Management governance experience within a complex, regulated technology environment.
- Knowledge of ITIL, COBIT, Operational Resilience, DORA, FCA, PRA, SOX and related technology control frameworks.
- Excellent stakeholder management, reporting, analytical and influencing skills, with the ability to challenge effectively and drive accountability across Technology teams.
This is a fascinating role with a lot of responsibility and opportunity from day one
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