Service Desk Manager — Lead a Customer‑Focused Desk

ABM in London is seeking a Service Desk Manager to lead the Technical Services Service Desk across multiple client contracts. You will drive performance, coach leaders and ensure high-quality customer service, incident and work-order management, and KPI/SLA delivery.

You’ll build a high-performing, customer-focused culture, oversee scheduling, governance, and continuous improvement initiatives, and partner with Contract Support and Account Managers to guide service excellence.

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