Senior Customer Service & IT Operations Leader

Residential Management Group (RMG) is seeking a Customer Service Manager to provide end-to-end leadership across our 24/7 Customer Service Centre, IT Service Desk and Complaints function at the Northwich office. You will unite managers and teams, translate strategic priorities into day-to-day delivery and drive improvements in performance, quality, customer satisfaction and first-time resolution.

Utilising customer insight, technology, automation and AI, you will reduce avoidable contact and

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